Website and project terms

This website is operated by PATTNI DIGITAL LTD (“Pattni Digital”, “we”, “us”). Pattni Digital is the trading brand operated by PATTNI DIGITAL LTD.

Company number 17374088. Registered in England and Wales.

Registered office: 10, Pilgrim House, Bishop Street, Leicester, United Kingdom, LE1 6AF.

Correspondence address: 10, Pilgrim House, Bishop Street, Leicester, United Kingdom, LE1 6AF.

Contact: hello@pattnidigital.co.uk.

By using this website you agree to Part A. Project work is governed by Part B together with any written proposal, quotation or project agreement we issue and you accept.

If there is a conflict between a written project agreement and these terms, the written project agreement takes precedence for that project.

Information on this site is general guidance about our services. Package prices and timelines are starting figures for standard scopes. They are confirmed in writing before any project work begins.

Nothing on this website forms a contract for project services until a written scope, quotation or agreement is accepted.

You must not:

• Misuse this website or attempt to interfere with its normal operation.
• Attempt to compromise the enquiry form, booking flow or related systems.
• Use automated means to scrape or overload the site in a way that harms its availability.
• Submit unlawful, abusive or knowingly false content through the site.

Unless otherwise stated, Pattni Digital owns the branding, copy, layout and materials on this website, except for third-party marks and any client materials shown with permission.

You may view and use the site for ordinary browsing and enquiry purposes. You may not copy, republish or commercially exploit site materials without permission, except where the law allows.

This website uses or refers to third-party services, including Vercel, Supabase, Resend and Cal.eu / Cal.com. Those services remain subject to their own terms and privacy notices.

Content on this website is not legal, accounting, tax or regulatory advice. You remain responsible for obtaining advice appropriate to your own circumstances.

Pattni Digital is a commercial business, not a charity and not a registered charity. The Pattni Digital Community Fund is an internal, company-funded community-support programme operated by PATTNI DIGITAL LTD. It is a voluntary commercial commitment, not a registered charitable fund, trust, separate legal entity or fundraising appeal. Public donations are not accepted.

Pattni Digital records 5% of qualifying professional fees actually received to its Community Fund, supporting approved Pattni community initiatives.

For the Fund’s purposes:

• Recorded means added to the designated Community Fund balance in the company’s internal records.
• Allocated means approved for a named recipient or initiative, subject to any stated conditions.
• Distributed means actually paid or provided.

Recorded amounts remain assets of PATTNI DIGITAL LTD until an allocation is irrevocably approved. Recording an amount does not create ownership or automatic entitlement for any third party. Payments for Pattni Digital services are not donations and do not attract tax relief as charitable giving. Full policy detail and the current public report are published on Community Impact.

This website is provided for general information. To the fullest extent permitted by law, Pattni Digital is not liable for loss arising solely from use of, or reliance on, the public website content.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Pattni Digital project services are intended primarily for customers acting wholly or mainly for business purposes.

Each project is governed by a written proposal, quotation or scope that sets out deliverables, assumptions, exclusions, price and timing. Work begins only after the agreed first payment has cleared, unless we agree otherwise in writing.

Out-of-scope work requires written approval of price and timing before it is carried out.

Published package prices are starting figures for the stated scope. The final price is confirmed in writing before work starts.

Pattni Digital is not currently VAT registered. VAT is not charged while that remains the case. If VAT status later changes, quotations and invoices will be updated accordingly.

Unless a written project agreement states otherwise:

• For projects below £1,500: 50% before work begins and 50% before launch or final handover.
• For projects of £1,500 or more: 40% before work begins, 30% following approval of the agreed design, prototype or milestone, and 30% before launch or final handover.
• Invoices are payable within seven calendar days.
• Work begins after the first payment clears.
• Launch, source-code handover and account transfer occur after final payment.

Approved domains, hosting, licences, subscriptions and other third-party costs may be payable in advance. Paid third-party costs require your approval. Quotations state whether each cost is included or separately payable.

Recurring third-party subscriptions become your responsibility after handover unless a separate maintenance agreement says otherwise. Third-party platforms remain subject to their own terms, availability and pricing.

Either party may cancel a project in writing.

• You pay for work properly completed up to cancellation.
• You pay unavoidable approved third-party costs already committed.
• Any unused prepaid professional-fee balance is refunded within 14 days.
• If Pattni Digital cancels without client fault, unearned fees are refunded and usable work already paid for is supplied where practical.

Deposits and stage payments are not treated as absolutely non-refundable. Refunds follow the unused-balance and completed work rules above.

Pattni Digital may suspend work where an invoice remains unpaid seven days after written notice.

A material breach of these terms or a project agreement normally receives seven days to be corrected before termination.

Unless a written project agreement states otherwise, included revision rounds are:

• Digital Starter: 2 rounds.
• Business Growth: 3 rounds.
• Online store: 3 rounds.
• Digital Product MVP: 3 rounds at each expressly agreed design milestone.

One revision round is one consolidated written list of reasonable amendments to the relevant deliverable. Revisions remain within the agreed brief. New pages, features, integrations or a changed direction are change requests and receive a written price and timeline before work begins.

Unused revisions do not become refunds, credits or unrelated services.

You retain ownership of material you supply.

You are responsible for:

• Providing content, access, decisions and feedback needed for the project.
• Confirming that material you supply may lawfully be used.
• Your own legal compliance, business decisions, approvals and appropriate backups.

Client delays in supplying content, decisions or feedback may move the delivery date. Timelines are estimates unless expressly guaranteed in writing.

• Bespoke final deliverables transfer to you after full payment.
• Pattni Digital retains ownership of pre-existing tools, reusable components, templates, methods, processes and general know-how.
• Open-source packages, fonts, stock assets, plugins and third-party services remain subject to their respective licences.
• Drafts, rejected concepts and unpaid work do not transfer.
• Agreed source code, credentials and accounts are handed over after final payment.

Pattni Digital is not responsible for third-party outages or provider changes outside its control. Pattni Digital remains responsible for exercising reasonable skill and care when selecting and configuring third-party services used in a project.

Launch, source-code handover and account transfer take place after final payment, in line with the agreed scope and handover arrangements.

Projects include 30 calendar days of bug support following launch. That support covers reproducible defects where the delivered work does not operate in accordance with the agreed scope.

The initial response target is two business days. That is a response target, not a promise that every issue will be resolved within two days.

Included bug support does not cover:

• New features
• Enhancements
• New content
• New design requests
• Problems caused by client changes
• Unsupported software or plugins
• Third-party outages or provider changes
• Billing, credentials or services controlled by the client

After 30 days, further work may proceed under an optional maintenance agreement or as separately quoted and approved work.

After public launch, Pattni Digital may identify the client and display non-confidential project material in its portfolio, case studies, proposals and social channels.

• Confidential information, private analytics, personal data and unpublished commercial information may not be disclosed.
• A written launch embargo may be agreed.
• An NDA may be agreed where required.
• A written portfolio opt-out may be agreed before work begins.
• Testimonials, performance figures and outcome claims require separate, explicit permission and evidence.

Each party must keep the other’s confidential information secure and use it only for the project, except where disclosure is required by law or the information is already public through no fault of the receiving party. Personal data is also handled in accordance with the Privacy Notice.

Subject to the mandatory carve-outs below, Pattni Digital’s aggregate liability arising out of or in connection with a project is capped at 100% of the professional fees paid or payable for that project.

To the extent permitted by law, Pattni Digital is not liable for indirect or consequential loss, including loss of profit, anticipated savings, revenue, goodwill or business opportunity.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You remain responsible for your content, legal compliance, business decisions, approvals and appropriate backups.

Neither party is liable for delay or failure caused by events outside its reasonable control, provided it takes reasonable steps to mitigate the effects and resumes performance as soon as practicable.

Where a project qualifies under the published Community Fund policy, PATTNI DIGITAL LTD records 5% of qualifying professional fees actually received for the Pattni Digital Community Fund. The commitment applies to qualifying receipts from 31 July 2026 onwards. That commitment is voluntary and commercial. It is not a client add-on charge, not a donation request and not a promise of support to any third party.

We may update these terms from time to time. The current version is the one published on this page, with the last-updated date shown above. Changes do not affect a project agreement already accepted, unless both parties agree in writing.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

For questions about these terms, email hello@pattnidigital.co.uk or write to 10, Pilgrim House, Bishop Street, Leicester, United Kingdom, LE1 6AF.